Many Delta flights canceled because of bad weather
According to media reports on Monday Delta Air Lines is hoping things get back normal after thunderstorms wreaked havoc on flight schedules, had to scrub about 130 more flights Sunday.
“The operation continues to stabilize … as things normalize,” said Michael Thomas, a spokesman for the No. 2 US airline.
Separately, a statement from Delta said Delta flights could be canceled.” The statement cited the “availability of flight crews to operate within federally mandated crew rest and duty day guidelines.”
“We know this is extremely frustrating for our customers, and we apologize for that,” the airline said in a statement posted to its website on Sunday afternoon. It did not immediately respond to a request for comment on whether flights scheduled for Monday would also be affected
Operational recovery continues after week of storms: https://t.co/J4wFuqdc2G
— Delta (@Delta) April 8, 2017
Delta had canceled around 3,275 flights through Saturday after powerful mid-week storms stranded and frustrated passengers during one of the busiest travel weeks of the year.
Delta Chief Operating Officer Gil West called the storms that pounded Atlanta “unprecedented” and acknowledged the recovery effort could have been better.
The severe weather battered the mid-Atlantic region, the Northeast and Georgia, causing tornado-like conditions around Delta’s hub, Hartsfield-Jackson International Airport in Atlanta, through which 60% of its 1,250-aircraft fleet passes each day.
Delta has one of the most enviable track records in the airline industry. The carrier had 161 days in 2016 without a cancellation on its mainline operations.
Several factors aggravated the recent air-travel headaches, including planes packed with vacationers on spring break.
The airline and travelers should be helped by the weather, as forecasts call for a mostly rain-free week in the Atlanta region, with showers expected Wednesday and Friday.
Delta said that customers whose flights were canceled or delayed 90 minutes or more could request a refund. It also said that customers were allowed to change a ticket once without paying a fee.
In a statement posted online on Thursday night, Gil West, Delta’s chief operating officer, described the storm as “unprecedented” and said the airline was working overtime to address the resulting disruptions.
“Our employees are doing all they can, picking up extra flights, working overtime, and going above and beyond for our customers on the phone and in gate areas,” he said.