American Airlines Stroller Incident Is Another PR Nightmare

American Airlines Stroller Incident Is Another PR Nightmare

SAN FRANCISCO – Airline American Airlines announced Saturday that it had suspended a flight attendant after the latter had an altercation with a passenger on a flight between San Francisco and Dallas-Fort Worth the day before.

An American Airlines spokeswoman, Leslie Scott, said the company was trying to determine whether the flight attendant violently grabbed a stroller belonging to the passenger just before she boarded Of the device.

A video made by a passenger and shown on Facebook shows a woman crying while holding a child. We hear the woman say, “You can not use violence with a baby. ”

Later, an unidentified witness confronted the flight attendant and told him that if he did the same, he would hit him on the spot. The agent then provoked him by throwing: “Go ahead, knock me! ”

A passenger on board the aircraft recorded the dispute before the American Airlines flight took off. Facebook: Surain Adyanthaya
A passenger on board the aircraft recorded the dispute before the American Airlines flight took off.
Facebook: Surain Adyanthaya

In the era of instant videos and social networks, airlines are learning the hard way of defusing situations that occur during flights.

The incident occurred less than two weeks after a video showing the images of a man being violently evicted from a United Airlines aircraft, raising a general outcry.

airline specialist Henry Harteveldt of Atmosphere Research Group added:

“American [Airlines] does not want to become the next United, but United does not want to become the next United,” said No airline wants to be seen as anti-consumer or anti-passenger”

WFAA-TV reported a union representing the flight attendants of American Airlines implored the public not to make a judgment as long as all the facts will not be known. If a passenger threatens a flight attendant, it is in violation of US federal law, said the president of the Association of Professional Flight Attendants, Bob Ross.

He said:

“The cases of rabies in the air have become a source of concern on our flights. We need to get all the facts surrounding these incidents. Our passengers and flight attendants deserve nothing less. “

In the era of instant videos and social networks, airlines are learning the hard way of defusing situations that occur during flights.

RAW: Watch intense confrontation between passengers, American Airlines flight attendant

Earlier this month, United Airlines made headlines after security guards forcibly removed a passenger from an overbooked flight. The video of the incident sparked public outrage and immediately went viral.

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